Services
What services do you offer?
Advanced skin treatments, lashes, brow and face sugaring. Please see the services page for more details.
What is sugaring?
Sugaring is an organic method of hair removal. It is made up of citrus, sugar and water. The sugar removes hair gently without irritation leaving skin intact so there is very little redness afterwards. Perfect for more sensitive areas like the face.
I’ve never had a chemical peel… what should I expect?
There are a few things to take into account before your chemical peel journey. You will need to prep your skin with the correct products recommended by your therapist. This can take anywhere between 2 – 4 weeks depending on your skin type. During your treatment you can expect skin to feel tingly or a little hot but this will only last for 5 – 10 minutes. In some cases you will be given a fan to cool your face during the process. You can expect some flaking, shedding and tightness for the first 3-7 days. Check out the facials and peels we offer.
Is there any down time following a peel?
My skin didn’t peel.. Did the treatment still work?
If your skin hasn’t peeled the treatment has still worked. Not everybody peels every time. With regular resurfacing your skin will develop a tolerance to peeling but the treatment is still just as effective.
Why do I need an aftercare kit?
The aftercare kit is a targeted follow up regime for maximum results. This will minimise any downtime and ensure you get the most out of your treatment.
I want to purchase Image products, how do I do this?
Click on the products page for the full range of Image retail available for purchase. Once you have added to you cart MYSKN will contact you to complete payment. Products are express posted at a charge of $15 or free delivery for orders over $150.
How do I care for my lashes after a lash lift?
Avoid saunas, spas, steam and mascara for the first 48 hours. The formula will continue to work for 48 hours after the treatment so use your mascara wand aftercare to gently brush and separate the lashes.
Bookings
Parking
If there is no free parking available the cost of parking will be added on to the price of the treatment.
How do I book?
Hit the book now button on our website, if you are booking a skin treatment please fill in the consultation form. We will get back to you shortly with an available date and time.
How do I prepare for my appointment?
Our beauty therapists will have products and tools with them, but please let them know if you have any allergies or specific concerns. MYSKN loves your pets but some of our beauty therapists are allergic or scared. If you could please keep animals in a separate space before we come, it would be optimum for the safety of our therapists. We ask that you have a space cleared near an electrical outlet and a flat surface so we can plug in our equipment and lay out our tools/products. If you are having a facial we ask that you provide 1 x pillow and 1 x blanket and 2 x bath towels. It is very important that you are ready for your appointment on time.
What if I am running late for my appointment?
Please note that if you are running late this will cut into the time allocated for your treatment. The beauty therapist will do as much as they can for you in the time they have left. There are no refunds for late or missed appointments.
What if I need to cancel my appointment?
If your plans change, we require a minimum 24 hours notice for cancellations, reschedules or booking changes to provide a refund. Refunds take 5-10 days to reach your account. Cancellations that occur less than 24 hours to the booking time will not be issued a refund and will be charged the full amount of the booking price.
Which areas do you service?
We are currently available in Sydney only. Servicing Eastern Suburbs, Innerwest and Lower Northshore.
Can I make a group booking?
If you have a group of friends who would all like treatments at the one venue please email a request and we can arrange a date and time. For this style of booking we offer short treatments to cater for a larger number of people.
What is a facetime booking?
Facetime is our virtual consultation service for clients interested in the best skin advice and product prescription at home. Hit book now and fill in the consultation form then we’ll set up a time to call you and have a virtual skin session.
Can I purchase a gift voucher?
You can purchase a gift voucher for a dollar amount via the website and a printable version will be emailed to you. Vouchers are valid for 12 months from date of purchase and are for services only.
I’ve purchased a skin studio series, how long is it valid for?
The skin studio series is valid for 4 months from the date of purchase. It is vital that the treatments are had within a short time frame to get the full benefit.
There was an issue with the service, what do I do?
We take your feedback seriously. If your appointment doesn’t live up to your expectations, we would love to hear from you. Please email kate@myskn.com.au.